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 CRG can provide your organization with the technology, business applications, and best practices required to improve your ability to effectively sell, market, and service your products and services. With little training, your employees can quickly become more productive and efficient. Easy-to-use wizards help you customize Microsoft Dynamics CRM to your exact business specifications.
Microsoft Dynamics CRM integrates with Microsoft Office®, Microsoft Dynamics GP for Financial Management, and other business systems to give your employees a complete picture of your customer. Your staff can access Microsoft Dynamics CRM information from Microsoft Office Outlook® and they have the capability of working either online or offline. Either way, they have access to the sales functionality.
Microsoft Dynamics CRM provides a comprehensive view of customer information and interactions through the integrated sales, marketing, and customer service features. You will be able to share information, accelerate sales, identify new revenue opportunities, and deliver more consistent customer service.
With Microsoft Dynamics CRM, your small-to-medium-sized business and corporate divisions can increase sales, deliver superior customer service, and make informed business decisions
 Microsoft Dynamics CRM for Sales Management: Increase Sales Force Capability
CRG can help you shorten your sales cycle, improve close rates and increase customer retention with Microsoft Dynamics CRM Sales.
Microsoft Dynamics CRM Sales helps your sale force:
- Manage leads and opportunities
- Measure and forecast sales activity
- Track customer communications
- Automate stages in the sales process, including quote creation and order management.
 Click here to download the Microsoft Dynamics CRM for Sales Management brochure.
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Microsoft Dynamics CRM for Customer Service Management: Improve Customer Service Capabilities
You can increase your business’ capacity to handle requests without increasing headcount. Your service representatives provide customers with consistent, efficient service by integrating Microsoft Dynamics CRM Customer Service into your daily operations.
Microsoft Dynamics CRM Customer Service allows you to assign, manage and resolve client requests successfully with automated routing, queuing and escalation of service requests. It also provides for case management, communications tracking and auto-response email.
Microsoft Dynamics CRM for Marketing: Automate Marketing campaigns
Microsoft Dynamics CRM contains sophisticated marketing capabilities: plan, implement, and monitor comprehensive sales and marketing campaigns.
- Generate lead lists
- Create direct mail or e-mail materials using integrated products such as Microsoft Office Word
- Launch the campaign
- Monitor the progress and results
- Track campaign costs and revenues
Using the Quick Campaign wizard, marketers and salespeople can easily generate a customer e-mail or letter and send it to a targeted list. Microsoft Dynamics CRM will automatically track the activities and the results.
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